Shipping and Delivery

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed—it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are en route to you.

Orders can take up to 3 days to be processed and shipped. Once your order is prepared for shipment, you will receive a shipping confirmation email with your tracking information. If you have a PO Box, please specify the details when placing the order. If you do not receive your delivery please contact Canada Post and quote your tracking information. We are not responsible for lost or stolen items.

Tracking Orders

We provide easy tracking on all orders. As soon as your order is shipped, we'll send you an email notification containing your shipment's tracking number. We can’t wait for you to get your order and want to make sure that you can track its journey! 

Free In-Store Pickup

Free In-Store Pickup is available at our Victoria Uptown Store location. To take advantage of this service, kindly place an order on and select the In-Store Pickup option during the checkout process. Once your order is received, our Stretch Team will promptly prepare it for pickup. As soon as your order is ready, you will receive an email notification informing you of its availability for pickup. Please note that we work PST and keep store hours for shipping, local delivery and in-store pickup. When you arrive to collect your order, kindly ensure that you bring your order number and a valid form of photo identification. This measure is in place to guarantee the security and accuracy of the pickup process. We kindly request that you schedule to collect your order within two weeks of placing it. If you require more time, please email, DM or call us to let us know. Should you have any further inquiries or require assistance, please do not hesitate to contact us.

Same Day Courier Delivery

This service is exclusively offered to customers residing in the greater Victoria area, who desire same-day delivery of their Stretch orders. Orders need to be placed before 11 AM on any weekday. All orders placed after 11:00 am will be shipped the following business day. For orders placed over the weekend, shipment will take place on Monday. Additionally, if your order total exceeds $140, you will be eligible for free shipping.

Free Canadian and US Shipping

We are pleased to offer free shipping on orders over $140 in Canada and over $250 shipping to the continental United States. When you place an online order for shipment within Canada and the total reaches $140 before tax, we'll cover the shipping costs with free Canada Post shipping. But wait, there's more! If you happen to be in the Greater Victoria area, you might even qualify for free Same Day Courier Delivery on online orders exceeding $140 before tax. Please note: dance bags, oversized items, and luggage are excluded from free shipping.

Duty and tax

Please be aware that for any shipment sent outside of Canada, there may be additional duties and taxes imposed upon delivery of the order. These charges are separate from your transaction with Stretch Dancewear, and it is your responsibility to bear any associated fees. It's essential to familiarize yourself with your country's customs regulations to ensure a smooth delivery process.